Carter & Cavero, Old World Olive Oil Company

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Customer Service

Thank you for shopping at the Carter & Cavero online store. Our goal is to make your shopping experience as easy as possible. If answers to your questions cannot be found on our website, please contact us customerservice@carterandcavero.com .

Coupons & Promo Codes
To add a coupon or promo code to your order, first add at least one item to your shopping cart and then click on the link to "My Cart" below the search box in the upper right corner of our webpage. After the "My Cart" page loads, enter your coupon code or promo code in the "Discount Code" box and hit the "Apply Coupon" button. Your coupon/promo code should now be applied to your order.
Discounts, coupons or promo codes cannot be used in conjuction with other discounts, couons or promo codes.  We reserve the right to limit the ability to use discounts, coupons, promo codes and free shipping offers in conjunction with each other.
Free Shipping, when offered, is considered a discount or promo code.  No others discounts, offers or coupons apply when Free Shipping or Free Ground Shipping is applied to an order. Click HERE for our current FREE SHIPPING PROMOTION
Having Problems Ordering?
If you are having problems ordering please try ordering with another web browser (i.e. if you are using Internet Explorer please try either Google Chrome or Firefox). This often solves the problem.  We apologize for any problems you might be experiencing in placing orders.  Ifyou continue to have problems placing your order you can always call us toll free at (877) 281-4713.  We will be glad to take your order over the telephone.
Gift Cards
If you would like to purchase a gift card that can be used in any of our stores or to order by phone, you can order online under the Gift Cards subcategory (under the Gifts category) or you can please call any of our stores or contact Customer Service at (877) 281-4713. Shipping on Gift Cards is free (USPS First Class Mail) and includes a free gift card with your personal message.  Gift cards cannot be used online but can be used in all of our stores and on telephone orders.  Discount coupons and discount codes do not apply to gift card purchases.
Gift Baskets & Gift Sets
When substitution is needed due to product inavailability or basket style inavailability, we may substitute an item of equal or greater value to maintain the overall effect of the basket or gift set that you requested. Carter & Cavero will always give the utmost care and attention to your order. Should you have any questions regarding our site or any of our gifts, please feel free to contact us at: (877) 281-4713.
Shipping & Delivery
All purchases are shipped from New Jersey by FedEx Ground and should arrive 5 - 10 business days from receipt of your order. We are unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please check with us by email to customerservice@carterandcavero.com if you want to confirm that an order will arrive at a location by a specific date.  Offers for flat rate shipping are limited to a single address in the lower 48 U.S. states! Flat rate shipping is not available in Canada, HI, AK, PR or other areas outside of the lower 48 U.S. states.  If you would like to ship to these areas please contact us by phone or email.  As we ship all orders from New Jersey by Fedex Ground, orders to states in the Central, Mountain and Pacific time zones take a minimum of 3-5 business days to ship by Fedex Ground alone.  This  is in addition to the time it takes us to process your order.  While we do the best we can to promptly turn around all orders we do not make any guarantees that orders will arrive by a certain date as certain factors, such as Fedex Ground delivery delays, stock unavailability and whether you place your order after business hours affect how long it takes for us to get your order to you.  Please feel free to contact us with any questions regarding delivery times.
Orders placed after December 16, 2013 may not arrive by December 24th.  Although we process orders as quickly as possible we make no guarantees that any order will be received by December 24th.  Please contact us to find out how long it will take for your order to arrive at its destination.
Returns & Replacements
It is Carter & Cavero’s intention to provide premium customer service. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash in our store may be exchanged or a store credit issued. All returned items must be accompanied by the original receipt and in unopened, saleable condition. To return phone or web orders, please contact us at (877) 281-4713, Monday - Friday, 9am - 5pm EST.  Please allow two to four weeks from the day you return your package for your request to be processed.customerservice@carterandcavero.com .  
Privacy & Security
Cavero observes the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers, and (3) honor customers' requests not to receive mail, telephone or other solicitations from Carter & Cavero. If you prefer not to receive information from Carter & Cavero, please let us know by sending us an email tocustomerservice@carterandcavero.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other personal information with us, please contact us the same way.
Viewing Orders
You can track the status of your purchases on our website if you register for an account when placing your order. This information is available under the "My Account" link. You will also receive status updates via email.
Updating Account Information
You can update your account information through the "My Account" link as well.
Contact Us
If you have trouble placing an order or if you would like further assistance with any other issues, please contact us at (877) 281-4713 and press option 1 for Customer Service. If we are unable to answer your call at that time kindly leave a message at the prompt and your call will be returned as soon as possible.